Your Terms and Conditions section is like a contract between you and your customers. You make information and services available to your customers, and your customers must follow your rules.
Common items in a terms and conditions agreement allow you to:
TERMS OF SERVICE | RANDIPIERCE.COM
1. ENTIRE AGREEMENT . This is the entire agreement between the parties. It replaces and
supersedes any and all oral agreements between the parties, as well as any prior writings.
Modifications and amendments to this agreement, including any exhibit or appendix, shall be
enforceable only if they are in writing and are signed by authorized representatives of both
parties.
2. DESCRIPTION OF SERVICES. Effective immediately, Randi Pierce will provide, to {Client
Name}, the following services (collectively referred to as "Services"). Virtual Administrative
(VA) and Online Business Management (OBM) services & support for {Client Name} (and its
associated websites & products), according to original agreed upon services.
3. MONTHLY SERVICE ALLOTMENT. Your monthly service retainer provides a maximum of
40-hours of aggregate team service time. Actual usage of 40-hour monthly allotment will vary
and is not guaranteed. It may not be possible to complete all requested tasks within monthly
service allotment, nor is it guaranteed. Recipient maintains the right to prioritize importance
of projects at all times. Service Provider maintains the right to prioritize and delegate tasks to
complete in the most effective, efficient way.
*Some projects may require additional services
or team members and are provided at an additional cost. See Section 7 (Upgraded Services)
below for more details. Contact your account manager for full details, service time
projections and current turnaround time.
3a . If maximum service allotment is reached before the end of month, team service time
will be paused until a) client selects & pays in full for upgraded services or b) the 1st of a
new service month begins. Client will be contacted and presented with available options
as required.
3b . No refunds or credits for any month reaching less than 40-hour service maximum.
3c . Client may place team service time on hold at any time for any reason.
*Placing service time on hold does not pause automated payment schedule. To pause auto
payment schedule, contact your account manager to place your account on hold.
3d. Monthly Service Allotment is based on total aggregate team service time. It is
calculated by adding reported team service time (submitted end-of-week by each team
member) until a total aggregate team service time is reached. For example:
3e. Team service time is defined as any time required to complete a task or obtain
information in order to complete a task by any team member and includes, but is not
limited to: a) Client to service provider communication and workflow, b) Service provider
to client communication and workflow, c) Service provider team member to team
member communication and workflow, d) Specific team tasks directly or indirectly
related to fulfilling terms and deliverables as outlined in service agreement.
3f. Team service time is rounded up to the nearest :15 minute mark (ie. .25, .50, .75, 1)
and is reflected as a percentage of one hour (ie. 15 minutes -> .25 / 30 minutes -> .50).
Each team member manages and tracks his or her own team service time and it is not
verified.
3h. Projected team service time is defined as the projected service time related to a
task and are assigned (by Randi or elected team member manager) to individual team
members. Team members are strongly encouraged to remain within projected service
time brackets to manage monthly service time allotment, but it is not guaranteed. Randi
regularly monitors team service time to ensure efficient team performance and
high-quality service.
3i. Reported team service time is defined as service time reported by individual team
members for the purpose of calculating aggregate team service time. It is viewable by
Randi Pierce (and owners, team members, contractors of RandiPierce.com) only and not
available for client or public view. All reported team service time is reviewed weekly, by
Randi (or assigned manager) in consideration of managing client monthly allotment.
3j. Communication and workflow is defined as any communication or workflow that
must occur between two or more parties for the purpose of service delivery as defined in
service agreement and may include, but is not limited to: phone calls/texts, emails, all
other messaging platforms (Voxer/Messenger), Work-flow & CRM platforms
(Slack/Asana/Front/Monday/other), Website & Marketing platforms
(Wordpress/Kartra/Kajabi/LeadPages/other), Email Marketing platforms (Mailchimp,
KartraMail/other).
3k. Administrative time is defined as any administrative time required by Service
Provider or its team members to: set up initial client account, manage/change account
status, address failed payment, account management change or other administrative
duties required to fulfill terms of service agreement. If you suspect misuse or
misrepresentation of team service time, contact Randi immediately.
4. HOURS OF OPERATION. While each team member or contractor sets his or her own
“working” hours, your service agreement is bound by RandiPierce.com hours of operation
which are as follows: Monday-Friday 9am-4pm Pacific time. We observe all U.S. holidays.
Turnaround time and availability may be affected by team member personal or sick days, as
well as international holidays. Contact your account manager for up to date information.
5. TERM. Unless specified otherwise, all service agreements are month-to-month service
agreements apply to a single calendar month (1st - 31st).
5a. 30-day trial term. All new service agreements are signed under a 30-day trial term in
which either party may release all parties from service agreement for any reason without
further obligation of service or monies. No refunds or credits will be issued. Service
Provider is not obligated to return or supply project assets. Written notice by either party
is required by (to/from randi@randipierce.com ). Confirmation of email receipt and final
closing document that details account cancellation is recommended.
5b . For accounts in good standing, and outside the initial 30-day trial period, service
provider will continue to provide services according to terms of service agreement until
monthly allotment - or other agreed upon term - is reached.
5c . No refunds or credits for rendered services < less than monthly allotment (40 hours).
5d . Either party may initiate service agreement cancellation at any time for any reason
with a minimum 30-day written notice sent to/from randi@randipierce.com . While the
act of “sending” an email serves as effective term cancellation, we recommend following
up (via additional email, Voxer, text or other method) to confirm “receipt” and
acknowledgement of cancellation notice.
5e . Randi Pierce and RandiPierce.com solely reserves the right to immediately cancel
any service agreement and close a client account at any time for any “reasonable”
explanation related to its owner, team members or contractors including, but not limited
to: unprofessional or inappropriate communication; verbal, abusive or erratic client
behavior; personality or working-style conflicts; any high-pressure demands to finish
task(s) or project(s) in a hurried manner; contacting team members outside normal
working hours; demanding extended working hours; attempted or actual bribery of any
team member to adjust work-flow and/or project priority; or any other behavior that
could be deemed inappropriate or unprofessional, by Randi Pierce, may result in the
immediate cancellation of this service agreement and closure of your account without
further obligation of services or monies. No refunds or credits will be issued on accounts
closed due to inappropriate behavior.
6. TURNAROUND TIME. Task turnaround time is not guaranteed and varies day to day. Contact
your account manager for the latest projected turnaround time. Turnaround time on single
tasks or small groups of simple tasks will vary based on a variety of factors and may range
from 2 to 30 business days (or more).
6a. TASK TURNAROUND TIME. Task turnaround time is not guaranteed and varies day to
day. Contact your account manager for the latest projected turnaround time. Turnaround
time on single tasks or small groups of simple tasks will vary based on a variety of
factors and may range from 2 business days to 30 business days (or more).
*Please plan on a minimum 7 business day turnaround time on all tasks.
6b. PROJECT TURNAROUND TIME . Project turnaround time is not guaranteed and varies
day to day. Contact your account manager for the latest projected turnaround time.
Project turnaround time refers to any large project or service scope related to website
design, product or program launch, creative design, marketing strategy, funnel design &
deployment, ads campaign, business growth strategy or any other larger scope project,
program or strategy requested by client.
7. UPGRADED SERVICES. Any account in good standing, can request any of the following
upgraded services and apply them to one or more projects at a time. Upgraded services are
subject to availability & may vary in price. Contact your account manager for further details &
quote.
7e. PRIORITY ACCOUNT . Any standard client account in good standing may be
upgraded to a priority account (where available). This provides priority handling for your
account and all of its related projects and tasks at all times. Subject to availability,
contact your account manager for details. Service fee: $1000 p/month.
8. ACCOUNT STATUS is defined as the label(s) associated with client account for the purpose
of administrative, task and project management by RandiPierce.com and its team members
(staff, contractors, etc.). Account status is primarily used for in-house administrative
purposes, but in some cases, clients may be notified of account status change when it
affects their services and/or turnaround times. Account status may vary many times in a
single day and may be updated without notice for the purpose of efficient & effective
workflow.
9. PAYMENT FOR SERVICES. Payment shall be made on “auto payment” status to Service
Provider at the rate of [See your personalized service contract for full details and payment link].
9a. PAYMENT SCHEDULE OPTIONS :
Option #1 : Pay in full {Insert Monthly $ Retainer} on or before the 3rd of the
month and save 10% {Insert Monthly $ Savings} for a total monthly auto payment
of {Insert Total Monthly $ Retainer}.
Option 2 : Pay in full, any other day of the month (4th-31st) for {Insert
Non-Adjusted Monthly $ Retainer}.
*Payments are processed on autopay status, so process your 1st payment on the
day you would like your payment to process every month. Kickstart your monthly
*auto payment* here : {Insert Personalized Client Monthly $ Retainer Link}.
Contact Randi if you would like to adjust your monthly auto payment date.
9b. PAYMENT METHODS : Payments made be made via Credit/Debit Card or PayPal.
Options listed on your private checkout page.
9c. FAILED PAYMENT : If your payment fails to process, the system will automatically
retry again in 72 hours. (Then every 72 hours following until 4 total attempts have been
made.) A single failed payment should not cause any adverse effects on your task
schedule or account status, but repeated failed payments could result in your account
being cancelled/closed.
10. WORK PRODUCT OWNERSHIP. Any copyrightable works, ideas, discoveries, inventions,
patents, products, or other information (collectively the "Work Product") developed in whole
or in part by Service Provider in connection with the Services will be the exclusive property of
Recipient. Upon request, Service Provider will execute, within a reasonable period of time, all
documents necessary to confirm or perfect the exclusive ownership of Recipient to the Work
Product (usually delivered via Gdrive Shared Folder
11. ASSET DESIGN OWNERSHIP. Service Provider reserves the right to copy, share or duplicate all
RandiPierce.com designs (web page, graphic design, campaign flowchart, etc.) between client
accounts in consideration of cost, efficiency & team work flow.
12. CONFIDENTIALITY. S ervice Provider, and its employees, agents, or representatives will not at
any time or in any manner, either directly or indirectly, use for the personal benefit of Service
Provider, or divulge, disclose, or communicate in any manner, any information that is
proprietary to Recipient. Service Provider and its employees, agents, and representatives will
protect such information and treat it as strictly confidential. This provision will continue to be
effective after the termination of this Contract. Any oral or written waiver by Recipient of these
confidentiality obligations which allows Service Provider to disclose Recipient's confidential
information to a third party will be limited to a single occurrence tied to the specific
information disclosed to the specific third party, and the confidentiality clause will continue to
be in effect for all other occurrences.
13. CONTRACTOR NON-DISCLOSURE . All team members, contractors and third-parties who work
on RandiPierce.com client accounts are required to enter into a signed NDA (non-disclosure
agreement) which is specified for an indefinite amount of time. While it is the intention of
RandiPierce.com to minimize sharing of private client information or product or program
information, there is a reasonable expectation that some information will need to be
exchanged between team members for the purpose of providing services. RandiPierce.com
does not provide funding or resources for legal action should any RandiPierce.com team
member (contractor, advisor, etc.) intentionally or unintentionally share confidential
information covered by non-disclosure agreement, but that is always an option available to
you, the client.
14. CLIENT REFERRAL SYSTEM. RandiPierce.com hosts a client referral system through which
current/past clients may refer potential future clients. Each referral may provide the referring
party a referral payment (up to $250). If you were referred to services provided by
RandiPierce.com, chances are the party who referred you will receive compensation (up to
$250). (Terms apply.) We share this information because we believe in full disclosure - and
abundance - for everyone. Your participation in this program is voluntary. Terms apply, contact
Randi for full details.
15. INDEMNIFICATION. A ll parties agree to indemnify and hold all parties harmless from all
claims, losses, expenses, fees including attorney fees, costs, and judgments that may be
asserted against either party that result from the acts or omissions of Service Provider and/or
Service Provider's employees, agents, or representatives.
16 . SERVICE PROVIDER MORALS & VALUES . Your Service Provider (and its employees, vendors
and/or contractors) agree to work in a diligent and efficient manner with all projects at all
times. In most cases, the Recipient will have a clear understanding of project time
requirements & timelines from the onset. As a Service Provider & team, we approach all service
tasks with respect, consideration & diligence to exceed all service expectations, but there may
be times when timelines and/or allotted service hours may need to be adjusted due to
constraints, technical issues, team member absence, acts of God, etc.
17. WARRANTY. Service Provider shall provide its services and meet its obligations under this
Contract in a timely and workmanlike manner, using knowledge and recommendations for
performing the services which meet generally acceptable standards in Service Provider's
community and region, and will provide a standard of care equal to, or superior to, care used by
service Service Providers similar to Service Provider on similar projects.
18. DEFAULT. The occurrence of any of the following shall constitute a material default under this
Contract:
19. REMEDIES. In addition to any and all other rights a party may have available according to law, if
a party defaults by failing to substantially perform any provision, term or condition of this
Contract (including without limitation the failure to make a monetary payment when due), the
other party may terminate the Contract by providing written notice to the defaulting party. This
notice shall describe with sufficient detail the nature of the default. The party receiving such
notice shall have 30 days from the effective date of such notice to cure the default(s). Unless
waived in writing by a party providing notice, the failure to cure the default(s) within such time
period shall result in the automatic termination of this Contract.
20. FORCE MAJEURE. I f performance of this Contract or any obligation under this Contract is
prevented, restricted, or interfered with by causes beyond either party's reasonable control
("Force Majeure"), and if the party unable to carry out its obligations gives the other party
prompt written notice of such event, then the obligations of the party invoking this provision
shall be suspended to the extent necessary by such event. The term Force Majeure shall
include, without limitation, acts of God, fire, explosion, vandalism, storm or other similar
occurrence, orders or acts of military or civil authority, or by national emergencies,
insurrections, riots, or wars, or strikes, lock-outs, work stoppages or other labor disputes, or
supplier failures. The excused party shall use reasonable efforts under the circumstances to
avoid or remove such causes of non- performance and shall proceed to perform with
reasonable dispatch whenever such causes are removed or ceased. An act or omission shall
be deemed within the reasonable control of a party if committed, omitted, or caused by such
party, or its employees, officers, agents, or affiliates.
21. DISPUTE RESOLUTION. The parties will attempt to resolve any dispute arising out of or relating
to this Agreement through friendly negotiations amongst the parties. All parties agree not to
enter into legal action or mediation at any time. All disputes will be handled privately &
respectfully between parties until an agreeable resolution is reached.
22. ENTIRE AGREEMENT. This Contract contains the entire agreement of the parties, and there are
no other promises or conditions in any other agreement whether oral or written concerning the
subject matter of this Contract. This Contract supersedes any prior written or oral agreements
between the parties.
23. SEVERABILITY. If any provision of this Contract will be held to be invalid or unenforceable for
any reason, the remaining provisions will continue to be valid and enforceable. If a court finds
that any provision of this Contract is invalid or unenforceable, but that by limiting such
provision it would become valid and enforceable, then such provision will be deemed to be
written, construed, and enforced as so limited.
24. AMENDMENT. T his Contract may be modified, but such modification must clearly
demonstrate an agreement by both parties. An email correspondence showing mutual consent
to amend the Contract will be sufficient to show that a modification by both parties has
occurred. Amendments may also be included as an Addendum A, B, C or D, et. al.
25. GOVERNING LAW. This Contract shall be construed in accordance with the laws of the State of
Washington
26. NOTICE. Any notice or communication required or permitted under this Contract shall be
sufficiently given if delivered in person or by certified mail, return receipt requested, to the
address set forth in the opening paragraph or to such other address as one party may have
furnished to the other in writing.
27. WAIVER OF CONTRACTUAL RIGHT. The failure of either party to enforce any provision of this
Contract shall not be construed as a waiver or limitation of that party's right to subsequently
enforce and compel strict compliance with every provision of this Contract.
28. CONSTRUCTION AND INTERPRETATION. T he rule requiring construction or interpretation
against the drafter is waived. The document shall be deemed as if it were drafted by both
parties in a mutual effort.
29. ASSIGNMENT. This Contract may not be assigned to any other party without approval of both
parties, which approval shall not be unreasonably withheld.
30. TERMS OF SERVICE. Terms of service related to RandiPierce.com products & services may be
revised without notice to better serve you.
Randi Pierce LLC
5470 Avery Lane SE, C202
Lacey, WA 98503
Updated: March 8, 2026
Copyright © 2026 Randi Pierce - Online Creative and Agency Owner - All Rights Reserved.
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